Instant Resolution
Resolve Tier-1 Tickets Instantly and Escalate the Rest With Full Context
AI agents that understand your product, answer customer questions, and hand off hard problems to the right person — with all the context attached.
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Your support agent agent, working for you
What are the top support issues this week?
Ticket volume is up 18% this week. One issue is driving most of the spike.
🔴CSV export failures account for 34% of all tickets — this is a known bug (ENG-892) not yet patched.
🟢Average first-response time dropped to 45s thanks to auto-replies on FAQ-matching tickets.
CSV export timeout
142 tickets • ↑ 62% this week
Login SSO errors
58 tickets • ↑ 8% this week
Billing questions
41 tickets • ↓ 15% this week
API rate limits
29 tickets • flat
Feature requests
23 tickets • flat
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The difference
Escape the Support Queue
Capabilities
Support That Scales Without Hiring
From triage to resolution — AI handles the heavy lifting.
Intelligent Triage
Classify tickets by urgency, topic, and sentiment — then route to the right team automatically.
Auto-Resolution
Resolve common issues instantly using your knowledge base, docs, and past ticket history.
Smart Escalation
Complex issues are escalated with full context — no customer has to repeat themselves.
Sentiment Analysis
Detect frustrated or at-risk customers and prioritize their tickets automatically.
Knowledge Base Sync
Agents learn from your help docs and automatically suggest article updates when gaps are found.
Trend Reporting
Surface recurring issues, bug patterns, and feature requests from support conversations.
How it works
Connect your knowledge base, set the rules, and let it handle the queue
Step 01
Connect Your Help Desk
Link Zendesk, Intercom, Freshdesk, or your support inbox. Import your knowledge base.
Step 02
Train on Your Data
The agent learns from past tickets, help articles, and product docs to understand your product.
Knowledge Base
1,240 articles imported and indexed
Past Tickets
8,500 resolved tickets learned from
Product Docs
API docs and release notes synced
Step 03
Start Resolving
The agent handles incoming tickets — resolving simple ones and escalating complex ones with context.
In your channels
Talk to your agents right where you work
Tag agents in Slack and ticket resolutions, escalations, and trend reports come back like a teammate handled the queue.
Always on
Round-the-clock coverage for your ticket queue
Triage and auto-replies run on their own — around the clock or triggered by SLA risk — so no ticket sits waiting for a human to notice it.
Queue triage
Sorts new tickets by urgency, topic, and sentiment.
Auto-resolve on match
The moment a ticket matches a known answer, it replies.
Escalation alert
Flags tickets nearing their SLA before they breach.
Weekly support trends
Summarizes recurring issues and volume shifts for the team.
Multi-agent
Chain agents into an end-to-end support workflow
One agent hands off to the next — from incoming ticket to resolution or a context-rich escalation — with no customer left repeating themselves.
01
Triage Agent
Classifies and routes each incoming ticket.
02
Resolver Agent
Answers common issues from your knowledge base.
03
Escalation Agent
Hands complex tickets to the right specialist with context.
04
Trends Agent
Rolls recurring issues into a report for the team.
Memory
Your agent remembers your context and improves with every task
Correct it once and it remembers. DeskFerry agents build up your product knowledge, tone of voice, and routing rules over time.
How agent memory worksControls
The controls that decide what an agent may do.
Scoped access, approval gates on the sensitive steps, and a log of every run — set per agent, per tool.
Role-based access control
Manage reusable roles, shared credentials, and secrets with scoped access controls.
Custom AI APIs
Bring your own API key.
Human-in-the-loop
Define approval gates for sensitive actions. Agents pause and escalate when they need a human call.
Usage monitoring
Track organization-wide model usage in real-time with granular dashboards.
Audit logging
Generate detailed audit trails for actions, deployments, and data access.
Data encryption
All data encrypted at rest and in transit.
Keep reading
Learn more about this use case
Guides, tutorials, and insights to help you get started.
FAQ
Frequently Asked Questions
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