Operations Solutions
Build an AI Operations Team — Automate the Work That Quietly Eats Your Week
DeskFerry helps you and your team build AI agents across all of your operations — from order fulfillment, vendor approvals, incident triage, and more.
Order exception
moving through your team
Request Intake · Captures requests from forms, email, and chat into one queue.
+1,500 moreUse cases
What you can build
Connects to 1,500+ apps
Order & fulfillment
4 toolsResolve order exceptions without an analyst.
- Validate inventory and routing
- Re-route or split shipments
- Notify customers on status
- Escalate edge cases with context
Use Cases
Transform your operations with AI automation
Order & Fulfillment Automation
Agents pick up orders from Shopify, NetSuite, or your ERP, validate inventory, route to the right warehouse, and update customers at each status change. No more ops analysts cross-checking spreadsheets at 6pm.
Predictive Maintenance
Monitor equipment telemetry and service logs to catch anomalies before they become downtime. Agents open tickets in your CMMS and schedule technicians against real-time availability.
Resource & Capacity Planning
Analyze demand signals, headcount, and SLA targets to recommend staffing and material allocation. Agents rebalance schedules when volumes spike or a supplier slips.
Vendor & Procurement Workflows
Automate RFQs, compare vendor responses against your rubric, and route approvals to the right signer. Agents also track PO status and chase late confirmations without prompting.
Incident & Escalation Management
When a KPI breaches its threshold, agents compile context from monitoring tools, open the incident channel, and page the on-call owner with a clear summary. Resolution times drop from hours to minutes.
Compliance & Audit Reporting
Continuously pull logs, approvals, and exceptions into audit-ready reports. Agents flag process deviations in real time so you catch control failures before the audit does.
How it works
How it works
Step 01
Connect your tools
Plug in the apps your team already uses — 1,500+ integrations, no code and no migration.
Step 02
Describe what you need
Tell DeskFerry the outcome in plain English. Agents plan the steps and do the work across your tools.
Step 03
Get results where you work
Results land in Slack, your inbox, or your dashboard — on a schedule or the moment something happens.
Slack
Posted to your channel
Sent to your inbox
Dashboard
Updated live
Smart Features
What makes these agents smart
Native ERP & CMMS integrations
Connects to NetSuite, SAP, Oracle, Fiix, UpKeep, and your home-grown tools without ripping out existing systems.
Self-learning from exceptions
When ops makes a manual correction, agents incorporate the logic so similar cases resolve automatically next time.
SLA-aware intelligent alerts
Agents don't just ping — they compute risk against SLA and surface the right severity to the right team.
Your data stays private
Operational data is isolated to your workspace; enterprise-grade security controls and row-level permissions throughout.
Scalable multi-site architecture
Run the same workflows across warehouses, plants, or regions with site-specific rules and reporting.
Full audit trail
Every agent action is logged with inputs, reasoning, and outputs — ready for internal audit or ISO review.
Workflows
End-to-end workflows your agents can run
Order exception → resolved without a human
An e-commerce order fails inventory allocation at fulfillment.
- Agent pulls the order details, SKU status, and customer tier from the ERP.
- Checks alternate warehouses and substitute SKUs against business rules.
- If a valid alternative exists, re-routes the order and notifies the customer.
- If not, escalates to the ops lead with full context and a proposed action.
90%+ of exceptions resolved without an ops analyst touching them, and the remaining 10% arrive pre-triaged.
Equipment sensor → maintenance ticket
A machine's vibration or temperature telemetry trends outside normal range.
- Agent correlates the signal with recent service history and known failure modes.
- Opens a ticket in the CMMS with severity and recommended parts.
- Checks technician availability and schedules the visit.
- Notifies the plant manager and follows up until the ticket closes.
Unplanned downtime drops as issues are caught days before failure, and MTTR shrinks.
Multi-agent orchestration
An ops team of agents handling the busywork
Intake, process, coordinate, and report — the work that used to live in spreadsheets and Slack.
Agent 01
Request Intake
Captures requests from forms, email, and chat into one queue.
Agent 02
Process Runner
Executes the steps — updates systems, files, and approvals.
Agent 03
Coordinator
Pings the right people and chases blockers across teams.
Agent 04
Status Reporter
Keeps everyone updated and flags anything off-track.
Works where you work
Talk to your agents from the tools you already use
Slack
Mention @deskferry in any channel to kick off work or get answers.
Microsoft Teams
Chat with your agents right inside Teams.
Forward an email and let an agent take it from there.
Message your agents on the go and get updates back.
Runs on its own
Your AI team never sleeps
Agents run on a schedule or fire on triggers — no one has to kick them off.
Every morning
Kick off daily briefings, reports, and triage before you log on.
Hourly
Watch for new leads, tickets, or events and act the moment they land.
Weekly
Run recurring reports, reviews, and clean-up on a set cadence.
On triggers
Fire instantly when a record changes, a form is filled, or a message arrives.
Built for teams
Share agents with your team — with the right permissions
Build an agent once, then let the whole team run it. You decide who can change what.
Admin
Create agents, manage connections and billing, and set permissions for everyone.
Editor
Build and edit shared agents and workflows for the whole team.
Viewer
Run approved agents and see results — without changing how they work.
Enterprise-grade security
Built to handle your business data responsibly
Encrypted by default
Data and credentials are encrypted in transit and at rest.
Role-based access
Decide who can build, run, and view each agent.
Your data stays yours
Used only to run your workflows — yours to export or delete anytime.
Scoped connections
Connect apps with least-privilege access and revoke them anytime.
Activity history
See a clear record of what each agent did, and when.
Guardrails & approvals
Add human approvals and limits on sensitive actions.
Built for lean teams
Teams ship faster with DeskFerry.
3x
More leads qualified per week
“We replaced 4 hours of daily manual lead sorting with a DeskFerry agent. It qualifies leads, updates our CRM, and routes hot prospects to sales — all on autopilot.”
Founder, BigMediaAI
60%
Reduction in response time
“Our support team was drowning in tickets. Now our AI agent handles tier-1 queries instantly and escalates the rest. Customers get answers in seconds, not hours.”
Customer Success Lead, Bidanno
12hrs
Saved per week on operations
“I'm a one-person ops team. DeskFerry handles invoice follow-ups, data entry, and weekly reports for me. It's like having an assistant that never sleeps.”
Operations Manager, Agency
FAQ
Frequently asked.
Answers to common questions about automating with DeskFerry. If you have another, get in touch.
Ready to transform your operational workflows?
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