Refund Policy
Last Updated: July 9, 2026
This page summarizes our refund and cancellation policy. It restates clause 2.6 (Refunds and Cancellations) of our Terms of Service (https://deskferry.com/terms#2-6-refunds-and-cancellations), which is the authoritative version and prevails if there is any inconsistency. Capitalized terms have the meanings given in the Terms of Service.
No Refunds
Except when required by law or as expressly set out in this policy, paid Subscription fees are non-refundable. This includes, without limitation, partially used Billing Cycles following cancellation, renewal charges, unused Credits or Actions, downgrades to a lower plan, and dissatisfaction with the Service.
Because no payment method is required for the Free Trial, you can fully evaluate the Service before paying anything.
Consumed Credits and Actions
Credits and Actions that have been consumed have no cash value and are non-refundable in all cases, as they correspond to work already performed and third-party AI model usage already paid for on your behalf. Unused Credits and Actions expire on cancellation, suspension, or termination of your Subscription and are likewise non-refundable, except where we terminate your Subscription without cause (see below).
Termination by Us Without Cause
If we terminate your Subscription without cause (and not for a breach of the Terms of Service), we will issue a pro-rata refund of the unused portion of your Subscription fee, together with a refund of the unused value of any Credits you purchased separately. Credits included with a Subscription plan at no additional charge will expire without refund.
How to Cancel
You may cancel your Subscription at any time through your account settings or by emailing [email protected]. Cancellation takes effect at the end of your then-current Billing Cycle, and you retain access until that date. To avoid an unwanted renewal charge, cancel before your renewal date. Simply discontinuing use of the Service does not cancel a paid Subscription.
Statutory Rights
Nothing in this policy limits any non-waivable statutory consumer rights you may have under applicable law, including, for consumers in the EU, EEA, and UK, any applicable right of withdrawal. Where such a right applies, contact [email protected]. Statutory rights of withdrawal for digital content and services generally cease once you begin using the Service or consuming Credits or Actions, where you have consented to the immediate provision of the Service.
How to Request a Refund
To request a refund you believe you are entitled to under this policy or applicable law, email [email protected] from the address associated with your account, including your account email and the transaction or invoice reference. Refund requests are reviewed case by case against this policy.
Refund Processing
Any refund we issue under this policy is processed via our payment provider to the original payment method, normally within fourteen (14) days.