Connect Gorgias to Jira
Automate workflows between Gorgias and Jira. No coding required.
The most-used recipe
Gorgias
Commerce
DeskFerry agent
Create item when new order placed
Runs on its own
Jira
Productivity
Popular workflows
What you can automate between Gorgias and Jira
These are the most popular automations teams set up between Gorgias and Jira. Each one runs automatically once activated — no manual steps.
Create item when new order placed
Add a new task, page, or item automatically when a customer places a new order.
Create order when new item created
Generate a new order automatically when a new task, page, or item is created.
Sync Gorgias changes to Jira
Keep Jira updated when an order is shipped or delivered.
How data flows
What syncs between Gorgias and Jira
When an event occurs in Gorgias, the relevant data is automatically sent to Jira. DeskFerry maps the fields between both apps so the data arrives in the right format — no manual formatting or exports required.
Data from Gorgias
- Orders
- Products
- Customer records
- Payment status
- Shipping details
Data from Jira
- Tasks
- Pages / documents
- Database items
- Status updates
- Assignees
Step-by-step guide
How to connect Gorgias to Jira
Follow these steps to set up your integration. The entire process takes under 5 minutes.
What you'll need
- An active Gorgias account
- An active Jira account
- A free DeskFerry account (sign up takes 30 seconds)
- Admin or API access in Gorgias to authorize the connection
- Step 01
Create your DeskFerry account
Sign up at deskferry.app — it takes 30 seconds and starts a 7-day free trial. You'll land on the dashboard where you can create your first workflow.
- Step 02
Authenticate Gorgias
Click "Add Connection" and select Gorgias from the app directory. You'll be redirected to Gorgias's authorization page. Grant DeskFerry access to your orders, products, and customer data. You choose which store data the integration can read.
- Step 03
Authenticate Jira
Same process for Jira. Click "Add Connection," select Jira, and authorize access. Grant DeskFerry access to your workspaces, databases, pages, and tasks. You select which workspaces the integration can read and write to.
- Step 04
Choose your trigger
Select what event starts the workflow. For this integration, popular triggers include: new order placed in gorgias or new item created in jira. The trigger fires automatically whenever that event happens — no manual intervention.
- Step 05
Configure the action
Define what happens when the trigger fires. For example: create item in jira. Map the data fields between Gorgias and Jira so the right information lands in the right place.
- Step 06
Test and activate
Run a test to confirm data flows correctly between Gorgias and Jira. Check that the fields map as expected, then toggle the workflow on. It runs 24/7 from here — DeskFerry handles retries, error logging, and monitoring automatically.
Benefits
Why connect Gorgias and Jira?
Manually moving data between Gorgias and Jira is error-prone and eats into your team's productive hours. Connecting them through DeskFerry eliminates that overhead — events in one app trigger actions in the other automatically.
Tips
Tips for your Gorgias + Jira integration
Get more out of this integration with these best practices.
Use cases
Who uses the Gorgias + Jira integration?
Teams across industries connect Gorgias and Jira to streamline their workflows.
Store managers tracking orders who rely on Jira for productivity
Project management offices who need real-time data from Gorgias
E-commerce operations and project management offices collaborating across tools
FAQ
Frequently asked questions
How do I connect Gorgias to Jira?
Sign up for a free DeskFerry account, then click "Add Connection" to authenticate both Gorgias and Jira via OAuth. Choose a workflow template — like syncing commerce events to productivity actions — customize the field mapping, and activate. The entire setup takes under 5 minutes.
What can I automate between Gorgias and Jira?
You can automate a wide range of workflows: sync new Gorgias events to Jira actions, trigger Jira updates when Gorgias data changes, create Jira records from Gorgias events, and build conditional workflows with filters and field mapping. Each workflow runs 24/7 with automatic retries.
Is the Gorgias and Jira integration free?
DeskFerry's 7-day free trial is enough to prove the workflow out. If your Gorgias-to-Jira workflows need more volume, paid plans start at $49/month with unlimited workflows and priority execution.
Is my Gorgias data secure when connected to Jira?
Yes. DeskFerry uses OAuth 2.0 for authentication — we never store your Gorgias or Jira passwords. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your commerce data is only accessed when a workflow runs, and you can revoke access at any time from your DeskFerry dashboard.
Can I sync data both ways between Gorgias and Jira?
Yes. You can set up workflows that trigger from either Gorgias or Jira. For example, create a workflow where Gorgias events update Jira, and a separate one where Jira changes sync back to Gorgias. Each direction is configured independently so you have full control.
Do I need technical skills to connect Gorgias and Jira?
No coding is required. DeskFerry's builder is prompt-based: you describe the trigger and what should happen in plain English, and the agent handles the field mapping. If you can use Gorgias and Jira, you can set up the integration. Most users are running their first workflow within 10 minutes.
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Automate Gorgias + Jira
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