Connect Jira to ServiceNow
Automate workflows between Jira and ServiceNow. No coding required.
The most-used recipe
Jira
Productivity
DeskFerry agent
Create ticket when new item created
Runs on its own
ServiceNow
Help Desk & Support
Popular workflows
What you can automate between Jira and ServiceNow
These are the most popular automations teams set up between Jira and ServiceNow. Each one runs automatically once activated — no manual steps.
Create ticket when new item created
Open a new support ticket automatically when a new task, page, or item is created.
Create item when new ticket created
Add a new task, page, or item automatically when a customer submits a support request.
Sync Jira changes to ServiceNow
Keep ServiceNow updated when a task or item is marked complete.
How data flows
What syncs between Jira and ServiceNow
New tickets or escalations in Jira create tasks in ServiceNow. Track support work alongside your other projects.
Data from Jira
- Tasks
- Pages / documents
- Database items
- Status updates
- Assignees
Data from ServiceNow
- Tickets
- Customer messages
- Priority levels
- Assignees
- Resolution status
Step-by-step guide
How to connect Jira to ServiceNow
Follow these steps to set up your integration. The entire process takes under 5 minutes.
What you'll need
- An active Jira account
- An active ServiceNow account
- A free DeskFerry account (sign up takes 30 seconds)
- Admin or API access in ServiceNow to authorize the connection
- Step 01
Create your DeskFerry account
Sign up at deskferry.app — it takes 30 seconds and starts a 7-day free trial. You'll land on the dashboard where you can create your first workflow.
- Step 02
Authenticate Jira
Click "Add Connection" and select Jira from the app directory. You'll be redirected to Jira's authorization page. Grant DeskFerry access to your workspaces, databases, pages, and tasks. You select which workspaces the integration can read and write to.
- Step 03
Authenticate ServiceNow
Same process for ServiceNow. Click "Add Connection," select ServiceNow, and authorize access. Grant DeskFerry access to your tickets, contacts, and support queues. You select which ticket views and queues the integration can access.
- Step 04
Choose your trigger
Select what event starts the workflow. For this integration, popular triggers include: new item created in jira or new ticket created in servicenow. The trigger fires automatically whenever that event happens — no manual intervention.
- Step 05
Configure the action
Define what happens when the trigger fires. For example: create ticket in servicenow. Map the data fields between Jira and ServiceNow so the right information lands in the right place.
- Step 06
Test and activate
Run a test to confirm data flows correctly between Jira and ServiceNow. Check that the fields map as expected, then toggle the workflow on. It runs 24/7 from here — DeskFerry handles retries, error logging, and monitoring automatically.
Benefits
Why connect Jira and ServiceNow?
Manually moving data between Jira and ServiceNow is error-prone and eats into your team's productive hours. Connecting them through DeskFerry eliminates that overhead — events in one app trigger actions in the other automatically.
Tips
Tips for your Jira + ServiceNow integration
Get more out of this integration with these best practices.
Use cases
Who uses the Jira + ServiceNow integration?
Teams across industries connect Jira and ServiceNow to streamline their workflows.
Project managers tracking deliverables who rely on ServiceNow for help desk & support
Customer support who need real-time data from Jira
Project management offices and customer support collaborating across tools
FAQ
Frequently asked questions
How do I connect Jira to ServiceNow?
Sign up for a free DeskFerry account, then click "Add Connection" to authenticate both Jira and ServiceNow via OAuth. Choose a workflow template — like syncing productivity events to help desk & support actions — customize the field mapping, and activate. The entire setup takes under 5 minutes.
What can I automate between Jira and ServiceNow?
You can automate a wide range of workflows: sync new Jira events to ServiceNow actions, trigger ServiceNow updates when Jira data changes, create ServiceNow records from Jira events, and build conditional workflows with filters and field mapping. Each workflow runs 24/7 with automatic retries.
Is the Jira and ServiceNow integration free?
DeskFerry's 7-day free trial is enough to prove the workflow out. If your Jira-to-ServiceNow workflows need more volume, paid plans start at $49/month with unlimited workflows and priority execution.
Is my Jira data secure when connected to ServiceNow?
Yes. DeskFerry uses OAuth 2.0 for authentication — we never store your Jira or ServiceNow passwords. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your productivity data is only accessed when a workflow runs, and you can revoke access at any time from your DeskFerry dashboard.
Can I sync data both ways between Jira and ServiceNow?
Yes. You can set up workflows that trigger from either Jira or ServiceNow. For example, create a workflow where Jira events update ServiceNow, and a separate one where ServiceNow changes sync back to Jira. Each direction is configured independently so you have full control.
Do I need technical skills to connect Jira and ServiceNow?
No coding is required. DeskFerry's builder is prompt-based: you describe the trigger and what should happen in plain English, and the agent handles the field mapping. If you can use Jira and ServiceNow, you can set up the integration. Most users are running their first workflow within 10 minutes.
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Automate Jira + ServiceNow
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