Connect Customer.io to Mautic
Automate workflows between Customer.io and Mautic. No coding required.
The most-used recipe
Customer.io
Marketing
DeskFerry agent
Add subscriber when new subscriber
Runs on its own
Mautic
Marketing
Popular workflows
What you can automate between Customer.io and Mautic
These are the most popular automations teams set up between Customer.io and Mautic. Each one runs automatically once activated — no manual steps.
Add subscriber when new subscriber
Add someone to your mailing list automatically when someone joins your mailing list.
Add subscriber when new subscriber
Add someone to your mailing list automatically when someone joins your mailing list.
Sync Customer.io changes to Mautic
Keep Mautic updated when a recipient opens your email.
How data flows
What syncs between Customer.io and Mautic
When an event occurs in Customer.io, the relevant data is automatically sent to Mautic. DeskFerry maps the fields between both apps so the data arrives in the right format — no manual formatting or exports required.
Data from Customer.io
- Campaign data
- Subscriber lists
- Email opens / clicks
- Audience segments
- Tags
Data from Mautic
- Campaign data
- Subscriber lists
- Email opens / clicks
- Audience segments
- Tags
Step-by-step guide
How to connect Customer.io to Mautic
Follow these steps to set up your integration. The entire process takes under 5 minutes.
What you'll need
- An active Customer.io account
- An active Mautic account
- A free DeskFerry account (sign up takes 30 seconds)
- Step 01
Create your DeskFerry account
Sign up at deskferry.app — it takes 30 seconds and starts a 7-day free trial. You'll land on the dashboard where you can create your first workflow.
- Step 02
Authenticate Customer.io
Click "Add Connection" and select Customer.io from the app directory. You'll be redirected to Customer.io's authorization page. Grant DeskFerry access to your campaigns, audiences, and analytics data. You control which lists and campaigns the integration can modify.
- Step 03
Authenticate Mautic
Same process for Mautic. Click "Add Connection," select Mautic, and authorize access. Grant DeskFerry access to your campaigns, audiences, and analytics data. You control which lists and campaigns the integration can modify.
- Step 04
Choose your trigger
Select what event starts the workflow. For this integration, popular triggers include: new subscriber in customer.io or new subscriber in mautic. The trigger fires automatically whenever that event happens — no manual intervention.
- Step 05
Configure the action
Define what happens when the trigger fires. For example: add subscriber in mautic. Map the data fields between Customer.io and Mautic so the right information lands in the right place.
- Step 06
Test and activate
Run a test to confirm data flows correctly between Customer.io and Mautic. Check that the fields map as expected, then toggle the workflow on. It runs 24/7 from here — DeskFerry handles retries, error logging, and monitoring automatically.
Benefits
Why connect Customer.io and Mautic?
Manually moving data between Customer.io and Mautic is error-prone and eats into your team's productive hours. Connecting them through DeskFerry eliminates that overhead — events in one app trigger actions in the other automatically.
Tips
Tips for your Customer.io + Mautic integration
Get more out of this integration with these best practices.
Use cases
Who uses the Customer.io + Mautic integration?
Teams across industries connect Customer.io and Mautic to streamline their workflows.
Marketing managers running campaigns who need Customer.io and Mautic in sync
Content marketing consolidating their marketing stack
Content creators managing workflows eliminating duplicate work across platforms
FAQ
Frequently asked questions
How do I connect Customer.io to Mautic?
Sign up for a free DeskFerry account, then click "Add Connection" to authenticate both Customer.io and Mautic via OAuth. Choose a workflow template — like syncing marketing events to marketing actions — customize the field mapping, and activate. The entire setup takes under 5 minutes.
What can I automate between Customer.io and Mautic?
You can automate a wide range of workflows: sync new Customer.io events to Mautic actions, trigger Mautic updates when Customer.io data changes, create Mautic records from Customer.io events, and build conditional workflows with filters and field mapping. Each workflow runs 24/7 with automatic retries.
Is the Customer.io and Mautic integration free?
DeskFerry's 7-day free trial is enough to prove the workflow out. If your Customer.io-to-Mautic workflows need more volume, paid plans start at $49/month with unlimited workflows and priority execution.
Is my Customer.io data secure when connected to Mautic?
Yes. DeskFerry uses OAuth 2.0 for authentication — we never store your Customer.io or Mautic passwords. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your marketing data is only accessed when a workflow runs, and you can revoke access at any time from your DeskFerry dashboard.
Can I sync data both ways between Customer.io and Mautic?
Yes. You can set up workflows that trigger from either Customer.io or Mautic. For example, create a workflow where Customer.io events update Mautic, and a separate one where Mautic changes sync back to Customer.io. Each direction is configured independently so you have full control.
Do I need technical skills to connect Customer.io and Mautic?
No coding is required. DeskFerry's builder is prompt-based: you describe the trigger and what should happen in plain English, and the agent handles the field mapping. If you can use Customer.io and Mautic, you can set up the integration. Most users are running their first workflow within 10 minutes.
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Automate Customer.io + Mautic
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