Run Ticket Routing on Gorgias — AI Agent
Already on Gorgias? Add a DeskFerry agent for Ticket Routing and save hours every week without writing code.
23 tickets routed in the last hour. Latest billing escalation:
Customer
“We were charged twice for our March seat-add ($840 overage). Need this resolved before Friday's board meeting.”
Agent draft · in your tone
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
How does Gorgias work for Ticket Routing automation?
Gorgias works for Ticket Routing automation by powering a DeskFerry agent that runs the workflow end-to-end inside your existing tools — no code, no custom build.
- 01
Trigger fires
The agent connects to Gorgias alongside the other apps your team already uses, watches for the triggers that matter for Ticket Routing, and takes the next step on its own while keeping a complete audit trail for review.
- 02
Triage every @Zendesk ticket with @Gorgias
AI categorizes and prioritizes support tickets the moment they arrive — no manual triage needed.
- 03
Classify by topic and urgency
Teams typically see instant to the right queue and agent once the agent is in production.
- 04
Assign to the right queue with suggested next steps
You stay in control: every action is logged, confidence thresholds are configurable, and anything ambiguous is queued for a human instead of being silently auto-completed.
- 05
You approve
Anything under your confidence bar waits for a human.
How you tell it what to do
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Triage every @Zendesk ticket with @Gorgias
- 2Classify by topic and urgency
- 3Assign to the right queue with suggested next steps
How it connects
Connect Gorgias. The agent does the rest.
Claude and ChatGPT are already running on our side. You connect Gorgias with one click, and ticket routing runs inside it.
Claude and ChatGPT run on our keys. Nothing for you to configure.
- GorgiasConnect
- ZendeskConnect
Runs on your data, in your apps.
Nothing to deploy. Nothing to maintain.
Actions
What Gorgias + DeskFerry can do
Real Gorgias actions your AI agent can perform automatically — no manual work required.
Process new orders
Capture new orders from Gorgias and trigger fulfillment workflows, inventory updates, and customer notifications.
Update inventory levels
Sync stock quantities in Gorgias across all sales channels to prevent overselling and stockouts.
Manage product listings
Create, update, or archive product listings in Gorgias based on catalog changes and pricing rules.
Handle refunds and returns
Process refund requests in Gorgias and update order status, inventory, and customer records automatically.
Segment customers by purchase history
Analyze order data in Gorgias to build customer segments for targeted marketing and loyalty programs.
Generate sales reports
Pull revenue, average order value, and product performance data from Gorgias into formatted summaries.
Sync customer data
Push customer profiles and purchase history from Gorgias to your CRM and marketing platforms.
Send order status notifications
Trigger automated shipping confirmations, delivery updates, and review requests from Gorgias order events.
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Human in the loop
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Governance
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Riverline Co.9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #5104.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #5104 as the matching topic.
How it works
Get started in three steps
Step 01
Link Your Gorgias Store
Connect Gorgias in one click. DeskFerry imports your products, orders, and customer data automatically.
Step 02
Define E-Commerce Workflows
Set up automation for orders, abandoned carts, inventory alerts, and customer communication in Gorgias.
Step 03
Grow Revenue on Autopilot
AI handles the operational work inside Gorgias while you focus on strategy. Track recovered revenue and cost savings live.
Start automating Ticket Routing for Gorgias
7-day free trial. Works with the tools you already use.
FAQ
Frequently asked questions
How long does it take to set up Ticket Routing automation with Gorgias?
Most users connect Gorgias and launch their first Ticket Routing automation within 10 minutes. The guided wizard handles OAuth authorization, and you configure Ticket Routing-specific rules through a visual no-code builder.
Can the Gorgias Ticket Routing agent also work with other tools in my stack?
Yes. The Ticket Routing agent connected to Gorgias simultaneously interacts with 1,500+ other apps — CRMs, databases, email platforms, and more. A single Ticket Routing workflow can pull data from Gorgias, process it, and push results to multiple destinations.
How does AI-powered Ticket Routing via Gorgias compare to manual processing?
Manual Ticket Routing in Gorgias requires constant tab-switching, copy-pasting, and follow-up tracking. DeskFerry eliminates this by handling Ticket Routing tasks in real-time as Gorgias events occur — running 24/7 with consistent accuracy and zero fatigue.
How does Ticket Routing automation scale with increased Gorgias volume?
The Ticket Routing agent scales automatically as your Gorgias activity grows. Whether you process 10 or 10,000 Ticket Routing tasks per day from Gorgias, the AI handles the volume without slowdowns or additional configuration.
How does the Ticket Routing agent classify Gorgias tickets?
The agent reads ticket content, applies gorgias-specific tags (issue type, urgency, customer tier, product area), and routes to the right queue or agent — typically within seconds of ticket creation. Misroutes drop to near zero.
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