Run Ticket Routing on Clockify — AI Agent
Already on Clockify? Add a DeskFerry agent for Ticket Routing and save hours every week without writing code.
23 tickets routed in the last hour. Latest billing escalation:
Customer
“We were charged twice for our March seat-add ($840 overage). Need this resolved before Friday's board meeting.”
Agent draft · in your tone
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
How does Clockify work for Ticket Routing automation?
Clockify works for Ticket Routing automation by powering a DeskFerry agent that runs the workflow end-to-end inside your existing tools — no code, no custom build.
- 01
Trigger fires
The agent connects to Clockify alongside the other apps your team already uses, watches for the triggers that matter for Ticket Routing, and takes the next step on its own while keeping a complete audit trail for review.
- 02
Triage every @Zendesk ticket with @Clockify
AI categorizes and prioritizes support tickets the moment they arrive — no manual triage needed.
- 03
Classify by topic and urgency
Teams typically see instant to the right queue and agent once the agent is in production.
- 04
Assign to the right queue with suggested next steps
You stay in control: every action is logged, confidence thresholds are configurable, and anything ambiguous is queued for a human instead of being silently auto-completed.
- 05
You approve
Anything under your confidence bar waits for a human.
How you tell it what to do
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Triage every @Zendesk ticket with @Clockify
- 2Classify by topic and urgency
- 3Assign to the right queue with suggested next steps
How it connects
Connect Clockify. The agent does the rest.
Claude and ChatGPT are already running on our side. You connect Clockify with one click, and ticket routing runs inside it.
Claude and ChatGPT run on our keys. Nothing for you to configure.
- ClockifyConnect
- ZendeskConnect
Runs on your data, in your apps.
Nothing to deploy. Nothing to maintain.
Actions
What Clockify + DeskFerry can do
Real Clockify actions your AI agent can perform automatically — no manual work required.
Create Client
Tool to add a new client to a workspace. use when you need to create a client in a specific workspace.
Create Webhook
Tool to create a new webhook in a workspace. use when you want to subscribe to workspace events by registering a callback url.
Delete Client
Tool to delete a client from a workspace. use after archiving the client and confirming no associated data exists.
Delete Webhook
Tool to delete a webhook from a workspace. use when you need to remove an existing webhook by its id.
Filter Workspace Users
Tool to filter users in a workspace by advanced criteria. use when you need a paginated, sortable list of workspace users matching multiple filters.
Find User's Team Managers
Tool to get managers of a user in a workspace. use after confirming workspace and user ids are correct.
Generate New Webhook Token
Tool to generate a new webhook token. use after confirming workspace and webhook ids.
Get All Addon Webhooks
Tool to list all webhooks for an addon in a workspace. use after confirming workspace and addon ids.
Get All My Workspaces
Tool to list all workspaces the user belongs to. use when you need an overview of accessible workspaces after authentication.
Get All Webhooks
Tool to list all webhooks in a workspace. use when you need to retrieve defined webhooks after confirming the workspace id.
Hi Theo — apologies for the double-charge. Refund of $840 has been queued (3–5 business days), and I've flagged the seat-add webhook bug for engineering. I'll personally confirm the refund as soon as Stripe clears it.
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Human in the loop
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Governance
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Riverline Co.9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #5104.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #5104 as the matching topic.
How it works
Get started in three steps
Step 01
Connect Clockify
Link Clockify to DeskFerry in one click. Your tasks, projects, and documents sync automatically.
Step 02
Set Up Workspace Automation
Define triggers in Clockify — new tasks, status changes, due dates — and the AI actions that follow.
Step 03
Work Smarter, Not Harder
Your AI agent keeps Clockify organized while you focus on execution. Track productivity gains on your dashboard.
Start automating Ticket Routing for Clockify
7-day free trial. Works with the tools you already use.
FAQ
Frequently asked questions
How long does it take to set up Ticket Routing automation with Clockify?
Most users connect Clockify and launch their first Ticket Routing automation within 10 minutes. The guided wizard handles OAuth authorization, and you configure Ticket Routing-specific rules through a visual no-code builder.
Can I customize which Clockify events trigger Ticket Routing actions?
Yes. You define exactly which Clockify events start Ticket Routing workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so Ticket Routing actions only fire when your specific criteria are met in Clockify.
Can I run multiple Ticket Routing workflows with different Clockify triggers?
Yes. You can create parallel Ticket Routing workflows that respond to different Clockify events or conditions. For example, one Ticket Routing flow for new Clockify records and another for updated ones — each with independent rules and actions.
How reliable is the real-time sync between Clockify and Ticket Routing workflows?
The Clockify integration maintains a persistent real-time connection for Ticket Routing automation with automatic retry logic and continuous monitoring. If Clockify experiences downtime, queued Ticket Routing tasks process automatically once connectivity resumes.
How does the Ticket Routing agent classify Clockify tickets?
The agent reads ticket content, applies clockify-specific tags (issue type, urgency, customer tier, product area), and routes to the right queue or agent — typically within seconds of ticket creation. Misroutes drop to near zero.
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