Connect ServiceNow to Wrike
Automate workflows between ServiceNow and Wrike. No coding required.
The most-used recipe
ServiceNow
Help Desk & Support
DeskFerry agent
Create item when new ticket created
Runs on its own
Wrike
Productivity
Popular workflows
What you can automate between ServiceNow and Wrike
These are the most popular automations teams set up between ServiceNow and Wrike. Each one runs automatically once activated — no manual steps.
Create item when new ticket created
Add a new task, page, or item automatically when a customer submits a support request.
Create ticket when new item created
Open a new support ticket automatically when a new task, page, or item is created.
Sync ServiceNow changes to Wrike
Keep Wrike updated when a ticket is modified or replied to.
How data flows
What syncs between ServiceNow and Wrike
New tickets or escalations in ServiceNow create tasks in Wrike. Track support work alongside your other projects.
Data from ServiceNow
- Tickets
- Customer messages
- Priority levels
- Assignees
- Resolution status
Data from Wrike
- Tasks
- Pages / documents
- Database items
- Status updates
- Assignees
Step-by-step guide
How to connect ServiceNow to Wrike
Follow these steps to set up your integration. The entire process takes under 5 minutes.
What you'll need
- An active ServiceNow account
- An active Wrike account
- A free DeskFerry account (sign up takes 30 seconds)
- Admin or API access in ServiceNow to authorize the connection
- Step 01
Create your DeskFerry account
Sign up at deskferry.app — it takes 30 seconds and starts a 7-day free trial. You'll land on the dashboard where you can create your first workflow.
- Step 02
Authenticate ServiceNow
Click "Add Connection" and select ServiceNow from the app directory. You'll be redirected to ServiceNow's authorization page. Grant DeskFerry access to your tickets, contacts, and support queues. You select which ticket views and queues the integration can access.
- Step 03
Authenticate Wrike
Same process for Wrike. Click "Add Connection," select Wrike, and authorize access. Grant DeskFerry access to your workspaces, databases, pages, and tasks. You select which workspaces the integration can read and write to.
- Step 04
Choose your trigger
Select what event starts the workflow. For this integration, popular triggers include: new ticket created in servicenow or new item created in wrike. The trigger fires automatically whenever that event happens — no manual intervention.
- Step 05
Configure the action
Define what happens when the trigger fires. For example: create item in wrike. Map the data fields between ServiceNow and Wrike so the right information lands in the right place.
- Step 06
Test and activate
Run a test to confirm data flows correctly between ServiceNow and Wrike. Check that the fields map as expected, then toggle the workflow on. It runs 24/7 from here — DeskFerry handles retries, error logging, and monitoring automatically.
Benefits
Why connect ServiceNow and Wrike?
Manually moving data between ServiceNow and Wrike is error-prone and eats into your team's productive hours. Connecting them through DeskFerry eliminates that overhead — events in one app trigger actions in the other automatically.
Tips
Tips for your ServiceNow + Wrike integration
Get more out of this integration with these best practices.
Use cases
Who uses the ServiceNow + Wrike integration?
Teams across industries connect ServiceNow and Wrike to streamline their workflows.
Support leads managing ticket queues who rely on Wrike for productivity
Project management offices who need real-time data from ServiceNow
Customer support and project management offices collaborating across tools
FAQ
Frequently asked questions
How do I connect ServiceNow to Wrike?
Sign up for a free DeskFerry account, then click "Add Connection" to authenticate both ServiceNow and Wrike via OAuth. Choose a workflow template — like syncing help desk & support events to productivity actions — customize the field mapping, and activate. The entire setup takes under 5 minutes.
What can I automate between ServiceNow and Wrike?
You can automate a wide range of workflows: sync new ServiceNow events to Wrike actions, trigger Wrike updates when ServiceNow data changes, create Wrike records from ServiceNow events, and build conditional workflows with filters and field mapping. Each workflow runs 24/7 with automatic retries.
Is the ServiceNow and Wrike integration free?
DeskFerry's 7-day free trial is enough to prove the workflow out. If your ServiceNow-to-Wrike workflows need more volume, paid plans start at $49/month with unlimited workflows and priority execution.
Is my ServiceNow data secure when connected to Wrike?
Yes. DeskFerry uses OAuth 2.0 for authentication — we never store your ServiceNow or Wrike passwords. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your help desk & support data is only accessed when a workflow runs, and you can revoke access at any time from your DeskFerry dashboard.
Can I sync data both ways between ServiceNow and Wrike?
Yes. You can set up workflows that trigger from either ServiceNow or Wrike. For example, create a workflow where ServiceNow events update Wrike, and a separate one where Wrike changes sync back to ServiceNow. Each direction is configured independently so you have full control.
Do I need technical skills to connect ServiceNow and Wrike?
No coding is required. DeskFerry's builder is prompt-based: you describe the trigger and what should happen in plain English, and the agent handles the field mapping. If you can use ServiceNow and Wrike, you can set up the integration. Most users are running their first workflow within 10 minutes.
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Automate ServiceNow + Wrike
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