RingCentral + WhatsApp Business
Connect RingCentral to WhatsApp Business
Automate workflows between RingCentral and WhatsApp Business. No coding required.
The most-used recipe
RingCentral
Communication
DeskFerry agent
Send message when new message received
Runs on its own
WhatsApp Business
Communication
Popular workflows
What you can automate between RingCentral and WhatsApp Business
These are the most popular automations teams set up between RingCentral and WhatsApp Business. Each one runs automatically once activated — no manual steps.
Send message when new message received
Post a message to a channel automatically when a new message arrives in a channel.
Send message when new message received
Post a message to a channel automatically when a new message arrives in a channel.
Sync RingCentral changes to WhatsApp Business
Keep WhatsApp Business updated when someone mentions you or your team.
Get RingCentral alerts for WhatsApp Business
Never miss important WhatsApp Business updates with instant RingCentral notifications.
How data flows
What syncs between RingCentral and WhatsApp Business
Messages from RingCentral are forwarded to WhatsApp Business in real-time, preserving the sender name, content, and any attachments. Keep both platforms in sync without switching between them.
Data from RingCentral
- Messages
- Channel posts
- Mentions
- Thread replies
- File attachments
Data from WhatsApp Business
- Messages
- Channel posts
- Mentions
- Thread replies
- File attachments
Step-by-step guide
How to connect RingCentral to WhatsApp Business
Follow these steps to set up your integration. The entire process takes under 5 minutes.
What you'll need
- An active RingCentral account with permission to install apps
- An active WhatsApp Business account with permission to install apps
- A free DeskFerry account (sign up takes 30 seconds)
- Step 01
Create your DeskFerry account
Sign up at deskferry.app — it takes 30 seconds and starts a 7-day free trial. You'll land on the dashboard where you can create your first workflow.
- Step 02
Authenticate RingCentral
Click "Add Connection" and select RingCentral from the app directory. You'll be redirected to RingCentral's authorization page. Grant DeskFerry permission to read and post messages in your selected channels. You control which channels the integration can access.
- Step 03
Authenticate WhatsApp Business
Same process for WhatsApp Business. Click "Add Connection," select WhatsApp Business, and authorize access. Grant DeskFerry permission to read and post messages in your selected channels. You control which channels the integration can access.
- Step 04
Choose your trigger
Select what event starts the workflow. For this integration, popular triggers include: new message received in ringcentral or new message received in whatsapp business. The trigger fires automatically whenever that event happens — no manual intervention.
- Step 05
Configure the action
Define what happens when the trigger fires. For example: send message in whatsapp business. Map the data fields between RingCentral and WhatsApp Business so the right information lands in the right place.
- Step 06
Test and activate
Run a test to confirm data flows correctly between RingCentral and WhatsApp Business. Check that the fields map as expected, then toggle the workflow on. It runs 24/7 from here — DeskFerry handles retries, error logging, and monitoring automatically.
Benefits
Why connect RingCentral and WhatsApp Business?
Manually moving data between RingCentral and WhatsApp Business is error-prone and eats into your team's productive hours. Connecting them through DeskFerry eliminates that overhead — events in one app trigger actions in the other automatically.
Tips
Tips for your RingCentral + WhatsApp Business integration
Get more out of this integration with these best practices.
Use cases
Who uses the RingCentral + WhatsApp Business integration?
Teams across industries connect RingCentral and WhatsApp Business to streamline their workflows.
Team leads managing multiple channels who need RingCentral and WhatsApp Business in sync
Cross-functional squads consolidating their communication stack
IT admins consolidating tools eliminating duplicate work across platforms
FAQ
Frequently asked questions
How do I connect RingCentral to WhatsApp Business?
Sign up for a free DeskFerry account, then click "Add Connection" to authenticate both RingCentral and WhatsApp Business via OAuth. Choose a workflow template — like syncing communication events to communication actions — customize the field mapping, and activate. The entire setup takes under 5 minutes.
What can I automate between RingCentral and WhatsApp Business?
You can automate a wide range of workflows: sync new RingCentral events to WhatsApp Business actions, trigger WhatsApp Business updates when RingCentral data changes, create WhatsApp Business records from RingCentral events, and build conditional workflows with filters and field mapping. Each workflow runs 24/7 with automatic retries.
Is the RingCentral and WhatsApp Business integration free?
DeskFerry's 7-day free trial is enough to prove the workflow out. If your RingCentral-to-WhatsApp Business workflows need more volume, paid plans start at $49/month with unlimited workflows and priority execution.
Is my RingCentral data secure when connected to WhatsApp Business?
Yes. DeskFerry uses OAuth 2.0 for authentication — we never store your RingCentral or WhatsApp Business passwords. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your communication data is only accessed when a workflow runs, and you can revoke access at any time from your DeskFerry dashboard.
Can I sync data both ways between RingCentral and WhatsApp Business?
Yes. You can set up workflows that trigger from either RingCentral or WhatsApp Business. For example, create a workflow where RingCentral events update WhatsApp Business, and a separate one where WhatsApp Business changes sync back to RingCentral. Each direction is configured independently so you have full control.
Do I need technical skills to connect RingCentral and WhatsApp Business?
No coding is required. DeskFerry's builder is prompt-based: you describe the trigger and what should happen in plain English, and the agent handles the field mapping. If you can use RingCentral and WhatsApp Business, you can set up the integration. Most users are running their first workflow within 10 minutes.
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Automate RingCentral + WhatsApp Business
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