OneSignal (REST API) + Zendesk
Connect OneSignal (REST API) to Zendesk
Automate workflows between OneSignal (REST API) and Zendesk. No coding required.
The most-used recipe
OneSignal (REST API)
CRM
DeskFerry agent
Create ticket when new contact created
Runs on its own
Zendesk
Help Desk & Support
Popular workflows
What you can automate between OneSignal (REST API) and Zendesk
These are the most popular automations teams set up between OneSignal (REST API) and Zendesk. Each one runs automatically once activated — no manual steps.
Create ticket when new contact created
Open a new support ticket automatically when a new contact is added to your crm.
Create contact when new ticket created
Add a new contact to your CRM automatically when a customer submits a support request.
Sync OneSignal (REST API) changes to Zendesk
Keep Zendesk updated when a new deal or opportunity is created.
How data flows
What syncs between OneSignal (REST API) and Zendesk
Support interactions from OneSignal (REST API) are logged against customer records in Zendesk. Sales and success teams see the full support history.
Data from OneSignal (REST API)
- Contacts
- Deals / opportunities
- Pipeline stages
- Notes
- Custom fields
Data from Zendesk
- Tickets
- Customer messages
- Priority levels
- Assignees
- Resolution status
Step-by-step guide
How to connect OneSignal (REST API) to Zendesk
Follow these steps to set up your integration. The entire process takes under 5 minutes.
What you'll need
- An active OneSignal (REST API) account with API access enabled
- An active Zendesk account
- A free DeskFerry account (sign up takes 30 seconds)
- Admin or API access in OneSignal (REST API) to authorize the connection
- Step 01
Create your DeskFerry account
Sign up at deskferry.app — it takes 30 seconds and starts a 7-day free trial. You'll land on the dashboard where you can create your first workflow.
- Step 02
Authenticate OneSignal (REST API)
Click "Add Connection" and select OneSignal (REST API) from the app directory. You'll be redirected to OneSignal (REST API)'s authorization page. Grant DeskFerry read/write access to your contacts, deals, and pipeline data. You choose which objects the integration can access.
- Step 03
Authenticate Zendesk
Same process for Zendesk. Click "Add Connection," select Zendesk, and authorize access. Grant DeskFerry access to your tickets, contacts, and support queues. You select which ticket views and queues the integration can access.
- Step 04
Choose your trigger
Select what event starts the workflow. For this integration, popular triggers include: new contact created in onesignal (rest api) or new ticket created in zendesk. The trigger fires automatically whenever that event happens — no manual intervention.
- Step 05
Configure the action
Define what happens when the trigger fires. For example: create ticket in zendesk. Map the data fields between OneSignal (REST API) and Zendesk so the right information lands in the right place.
- Step 06
Test and activate
Run a test to confirm data flows correctly between OneSignal (REST API) and Zendesk. Check that the fields map as expected, then toggle the workflow on. It runs 24/7 from here — DeskFerry handles retries, error logging, and monitoring automatically.
Benefits
Why connect OneSignal (REST API) and Zendesk?
Manually moving data between OneSignal (REST API) and Zendesk is error-prone and eats into your team's productive hours. Connecting them through DeskFerry eliminates that overhead — events in one app trigger actions in the other automatically.
Tips
Tips for your OneSignal (REST API) + Zendesk integration
Get more out of this integration with these best practices.
Use cases
Who uses the OneSignal (REST API) + Zendesk integration?
Teams across industries connect OneSignal (REST API) and Zendesk to streamline their workflows.
Sales reps tracking deal progress who rely on Zendesk for help desk & support
Customer support who need real-time data from OneSignal (REST API)
Sales teams and customer support collaborating across tools
FAQ
Frequently asked questions
How do I connect OneSignal (REST API) to Zendesk?
Sign up for a free DeskFerry account, then click "Add Connection" to authenticate both OneSignal (REST API) and Zendesk via OAuth. Choose a workflow template — like syncing crm events to help desk & support actions — customize the field mapping, and activate. The entire setup takes under 5 minutes.
What can I automate between OneSignal (REST API) and Zendesk?
You can automate a wide range of workflows: sync new OneSignal (REST API) events to Zendesk actions, trigger Zendesk updates when OneSignal (REST API) data changes, create Zendesk records from OneSignal (REST API) events, and build conditional workflows with filters and field mapping. Each workflow runs 24/7 with automatic retries.
Is the OneSignal (REST API) and Zendesk integration free?
DeskFerry's 7-day free trial is enough to prove the workflow out. If your OneSignal (REST API)-to-Zendesk workflows need more volume, paid plans start at $49/month with unlimited workflows and priority execution.
Is my OneSignal (REST API) data secure when connected to Zendesk?
Yes. DeskFerry uses OAuth 2.0 for authentication — we never store your OneSignal (REST API) or Zendesk passwords. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your crm data is only accessed when a workflow runs, and you can revoke access at any time from your DeskFerry dashboard.
Can I sync data both ways between OneSignal (REST API) and Zendesk?
Yes. You can set up workflows that trigger from either OneSignal (REST API) or Zendesk. For example, create a workflow where OneSignal (REST API) events update Zendesk, and a separate one where Zendesk changes sync back to OneSignal (REST API). Each direction is configured independently so you have full control.
Do I need technical skills to connect OneSignal (REST API) and Zendesk?
No coding is required. DeskFerry's builder is prompt-based: you describe the trigger and what should happen in plain English, and the agent handles the field mapping. If you can use OneSignal (REST API) and Zendesk, you can set up the integration. Most users are running their first workflow within 10 minutes.
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Automate OneSignal (REST API) + Zendesk
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