Connect Datadog to Twilio
Automate workflows between Datadog and Twilio. No coding required.
The most-used recipe
Datadog
Developer Tools
DeskFerry agent
Send message when new commit pushed
Runs on its own
Twilio
Communication
Popular workflows
What you can automate between Datadog and Twilio
These are the most popular automations teams set up between Datadog and Twilio. Each one runs automatically once activated — no manual steps.
Send message when new commit pushed
Post a message to a channel automatically when code is committed to the repository.
Create issue when new message received
Open a new issue or bug report automatically when a new message arrives in a channel.
Sync Datadog changes to Twilio
Keep Twilio updated when a new pr is opened.
Get Twilio alerts for Datadog
Never miss important Datadog updates with instant Twilio notifications.
How data flows
What syncs between Datadog and Twilio
When an event occurs in Datadog, the relevant data is automatically sent to Twilio. DeskFerry maps the fields between both apps so the data arrives in the right format — no manual formatting or exports required.
Data from Datadog
- Issues / PRs
- Commits
- Project items
- Labels / tags
- Assignees
Data from Twilio
- Messages
- Channel posts
- Mentions
- Thread replies
- File attachments
Step-by-step guide
How to connect Datadog to Twilio
Follow these steps to set up your integration. The entire process takes under 5 minutes.
What you'll need
- An active Datadog account with repository access
- An active Twilio account with permission to install apps
- A free DeskFerry account (sign up takes 30 seconds)
- Step 01
Create your DeskFerry account
Sign up at deskferry.app — it takes 30 seconds and starts a 7-day free trial. You'll land on the dashboard where you can create your first workflow.
- Step 02
Authenticate Datadog
Click "Add Connection" and select Datadog from the app directory. You'll be redirected to Datadog's authorization page. Grant DeskFerry access to your repositories, issues, and project data. You control which repos and projects the integration can access.
- Step 03
Authenticate Twilio
Same process for Twilio. Click "Add Connection," select Twilio, and authorize access. Grant DeskFerry permission to read and post messages in your selected channels. You control which channels the integration can access.
- Step 04
Choose your trigger
Select what event starts the workflow. For this integration, popular triggers include: new commit pushed in datadog or new message received in twilio. The trigger fires automatically whenever that event happens — no manual intervention.
- Step 05
Configure the action
Define what happens when the trigger fires. For example: send message in twilio. Map the data fields between Datadog and Twilio so the right information lands in the right place.
- Step 06
Test and activate
Run a test to confirm data flows correctly between Datadog and Twilio. Check that the fields map as expected, then toggle the workflow on. It runs 24/7 from here — DeskFerry handles retries, error logging, and monitoring automatically.
Benefits
Why connect Datadog and Twilio?
Manually moving data between Datadog and Twilio is error-prone and eats into your team's productive hours. Connecting them through DeskFerry eliminates that overhead — events in one app trigger actions in the other automatically.
Tips
Tips for your Datadog + Twilio integration
Get more out of this integration with these best practices.
Use cases
Who uses the Datadog + Twilio integration?
Teams across industries connect Datadog and Twilio to streamline their workflows.
Engineering leads managing sprints who rely on Twilio for communication
Remote teams who need real-time data from Datadog
Engineering teams and remote teams collaborating across tools
FAQ
Frequently asked questions
How do I connect Datadog to Twilio?
Sign up for a free DeskFerry account, then click "Add Connection" to authenticate both Datadog and Twilio via OAuth. Choose a workflow template — like syncing developer tools events to communication actions — customize the field mapping, and activate. The entire setup takes under 5 minutes.
What can I automate between Datadog and Twilio?
You can automate a wide range of workflows: sync new Datadog events to Twilio actions, trigger Twilio updates when Datadog data changes, create Twilio records from Datadog events, and build conditional workflows with filters and field mapping. Each workflow runs 24/7 with automatic retries.
Is the Datadog and Twilio integration free?
DeskFerry's 7-day free trial is enough to prove the workflow out. If your Datadog-to-Twilio workflows need more volume, paid plans start at $49/month with unlimited workflows and priority execution.
Is my Datadog data secure when connected to Twilio?
Yes. DeskFerry uses OAuth 2.0 for authentication — we never store your Datadog or Twilio passwords. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your developer tools data is only accessed when a workflow runs, and you can revoke access at any time from your DeskFerry dashboard.
Can I sync data both ways between Datadog and Twilio?
Yes. You can set up workflows that trigger from either Datadog or Twilio. For example, create a workflow where Datadog events update Twilio, and a separate one where Twilio changes sync back to Datadog. Each direction is configured independently so you have full control.
Do I need technical skills to connect Datadog and Twilio?
No coding is required. DeskFerry's builder is prompt-based: you describe the trigger and what should happen in plain English, and the agent handles the field mapping. If you can use Datadog and Twilio, you can set up the integration. Most users are running their first workflow within 10 minutes.
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Automate Datadog + Twilio
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