Chat Support Automation on Wrike, Powered by AI
Run Chat Support on top of Wrike with a DeskFerry agent. Faster execution, fewer errors, zero manual busywork.
84 chats handled overnight. Sample resolution:
Customer
“Hey — my Slack agent stopped firing after I rotated the workspace token yesterday. Anything I need to do on my end?”
Agent draft · in your tone
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your DeskFerry inbox; once you tap it the agent will pick up where it left off (no re-training needed).
How does Wrike work for Chat Support automation?
Wrike works for Chat Support automation by powering a DeskFerry agent that runs the workflow end-to-end inside your existing tools — no code, no custom build.
- 01
Trigger fires
The agent connects to Wrike alongside the other apps your team already uses, watches for the triggers that matter for Chat Support, and takes the next step on its own while keeping a complete audit trail for review.
- 02
Answer live @Intercom chats using @Wrike in our brand voice
AI handles common questions immediately, reducing wait times to zero for routine inquiries.
- 03
Escalate the rest with full context to @Zendesk
Teams typically see instant around the clock once the agent is in production.
- 04
You approve
You stay in control: every action is logged, confidence thresholds are configurable, and anything ambiguous is queued for a human instead of being silently auto-completed.
How you tell it what to do
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Answer live @Intercom chats using @Wrike in our brand voice
- 2Escalate the rest with full context to @Zendesk
How it connects
Connect Wrike. The agent does the rest.
Claude and ChatGPT are already running on our side. You connect Wrike with one click, and chat support runs inside it.
Claude and ChatGPT run on our keys. Nothing for you to configure.
- WrikeConnect
- IntercomConnect
- ZendeskConnect
Runs on your data, in your apps.
Nothing to deploy. Nothing to maintain.
Actions
What Wrike + DeskFerry can do
Real Wrike actions your AI agent can perform automatically — no manual work required.
Bulk modify group members
Adds or removes members for multiple wrike groups in a single request; all specified user ids must correspond to existing wrike users.
Create a folder
Creates a new wrike subfolder within the specified `folderid`, optionally as a project if `customitemtypeid` is given; the folder is auto-shared with its creator.
Create a group
Creates a new user group in wrike with a specified title, optionally setting members, parent group, avatar, and custom metadata.
Create invitation
Invites a user to a wrike workspace by email, optionally with name, specifying either `usertypeid` or a combination of `role`/`external`; custom email subject/message available for paid accounts.
Create task in folder
Creates a new task in a specified wrike folder; if setting priority with `prioritybefore` or `priorityafter`, the referenced task must be in the same folder or project.
Delete custom field by id
Permanently deletes a custom field by its id; this action is irreversible and requires a valid, existing custom field id.
Delete folder
Permanently deletes the folder specified by `folderid` and all its contents (e.g., tasks, documents, subfolders) from the wrike workspace; this irreversible action is for when the folder is no longer needed and has no active tasks or dependencies that would block deletion.
Delete group by id
Permanently deletes a group by its `groupid`; this action is irreversible and does not affect user accounts that were members of the group.
Delete invitation
Permanently deletes an existing invitation, specified by its unique `invitationid`; this action cannot be undone.
Delete task
Permanently deletes a wrike task and all its associated data by its id; this action is irreversible and the task must exist.
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your DeskFerry inbox; once you tap it the agent will pick up where it left off (no re-training needed).
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Human in the loop
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Governance
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Lara Knight9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #9281.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #9281 as the matching topic.
How it works
Get started in three steps
Step 01
Connect Wrike
Link Wrike to DeskFerry in one click. Your tasks, projects, and documents sync automatically.
Step 02
Set Up Workspace Automation
Define triggers in Wrike — new tasks, status changes, due dates — and the AI actions that follow.
Step 03
Work Smarter, Not Harder
Your AI agent keeps Wrike organized while you focus on execution. Track productivity gains on your dashboard.
Start automating Chat Support for Wrike
7-day free trial. Works with the tools you already use.
FAQ
Frequently asked questions
How does Chat Support automation scale with increased Wrike volume?
The Chat Support agent scales automatically as your Wrike activity grows. Whether you process 10 or 10,000 Chat Support tasks per day from Wrike, the AI handles the volume without slowdowns or additional configuration.
Can I customize which Wrike events trigger Chat Support actions?
Yes. You define exactly which Wrike events start Chat Support workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so Chat Support actions only fire when your specific criteria are met in Wrike.
How long does it take to set up Chat Support automation with Wrike?
Most users connect Wrike and launch their first Chat Support automation within 10 minutes. The guided wizard handles OAuth authorization, and you configure Chat Support-specific rules through a visual no-code builder.
Can I test Chat Support automation with Wrike before going live?
Yes. You can run Chat Support workflows in test mode using sample Wrike data before activating on live records. This lets you verify every Chat Support rule works correctly with your Wrike setup before processing real data.
How does Wrike data stay secure during Chat Support automation?
All data exchanged between Wrike and DeskFerry during Chat Support processing is encrypted in transit and at rest. We use OAuth tokens for Wrike access, never store raw credentials, and maintain full audit logs of every Chat Support action.
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