Feedback Collection Automation on 15Five, Powered by AI
Run Feedback Collection on top of 15Five with a DeskFerry agent. Faster execution, fewer errors, zero manual busywork.
247 surveys sent · 3 detractors routed. Sample reply trigger:
How does 15Five work for Feedback Collection automation?
15Five works for Feedback Collection automation by powering a DeskFerry agent that runs the workflow end-to-end inside your existing tools — no code, no custom build.
- 01
Trigger fires
The agent connects to 15Five alongside the other apps your team already uses, watches for the triggers that matter for Feedback Collection, and takes the next step on its own while keeping a complete audit trail for review.
- 02
Send NPS surveys via @15Five 30 days post-launch
Trigger feedback requests at optimal moments in the customer journey.
- 03
Route detractors to Customer Success in @HubSpot
Teams typically see higher than one-shot survey sends once the agent is in production.
- 04
Tag themes for the product team
You stay in control: every action is logged, confidence thresholds are configurable, and anything ambiguous is queued for a human instead of being silently auto-completed.
- 05
You approve
Anything under your confidence bar waits for a human.
How you tell it what to do
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Send NPS surveys via @15Five 30 days post-launch
- 2Route detractors to Customer Success in @HubSpot
- 3Tag themes for the product team
How it connects
Connect 15Five. The agent does the rest.
Claude and ChatGPT are already running on our side. You connect 15Five with one click, and feedback collection runs inside it.
Claude and ChatGPT run on our keys. Nothing for you to configure.
- 15FiveConnect
- HubSpotConnect
Runs on your data, in your apps.
Nothing to deploy. Nothing to maintain.
Actions
What 15Five + DeskFerry can do
Real 15Five actions your AI agent can perform automatically — no manual work required.
Onboard new employees
Trigger onboarding workflows when a new hire is added to 15Five, provisioning accounts and sending welcome materials.
Track time-off requests
Sync leave requests and approvals from 15Five to team calendars and payroll systems automatically.
Update employee records
Push profile changes, role updates, and department transfers in 15Five to all connected HR and IT systems.
Run payroll calculations
Pull attendance, overtime, and benefits data from 15Five to prepare accurate payroll inputs each cycle.
Manage performance reviews
Schedule review cycles in 15Five, collect feedback from reviewers, and compile summaries for managers.
Post job openings
Publish approved job listings from 15Five to multiple job boards and career pages simultaneously.
Screen applicant resumes
AI parses incoming applications in 15Five and scores candidates against role requirements and qualifications.
Offboard departing employees
Trigger offboarding checklists when an employee exits 15Five, revoking access and recovering company assets.
Saw your 4/10 — what would have made it a 9?
ChatGPT flagged your NPS reply for follow-up. You said the onboarding video was hard to follow — that's on us, and I'd love 10 minutes to walk you through the parts that bit.
Personalized using LinkedIn activity from the last 30 days.
Human in the loop
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Governance
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Marco11:42 AM
Approved the draft to alex@kibblecorp.com.
- Agent11:41 AM
Drafted the email and queued it for review.
Reason: High-confidence personalization but recipient is C-level — escalating per policy.
- Agent11:40 AM
Pulled LinkedIn activity and HubSpot deal context.
- Agent11:40 AM
Triggered: Send NPS surveys via @15Five 30 days post-launch, route detractors to Customer S
- Agent11:38 AM
Confirmed sender domain DKIM is healthy.
How it works
Get started in three steps
Step 01
Connect 15Five
Link 15Five to DeskFerry with secure OAuth. Employee data and HR workflows sync immediately.
Step 02
Configure HR Automation
Set up triggers for 15Five events — new hires, leave requests, reviews — and define the AI-driven responses.
Step 03
Streamline People Operations
AI handles routine HR tasks in 15Five so your team focuses on culture and strategy. Track time saved per process.
Start automating Feedback Collection for 15Five
7-day free trial. Works with the tools you already use.
FAQ
Frequently asked questions
How does AI-powered Feedback Collection via 15Five compare to manual processing?
Manual Feedback Collection in 15Five requires constant tab-switching, copy-pasting, and follow-up tracking. DeskFerry eliminates this by handling Feedback Collection tasks in real-time as 15Five events occur — running 24/7 with consistent accuracy and zero fatigue.
How long does it take to set up Feedback Collection automation with 15Five?
Most users connect 15Five and launch their first Feedback Collection automation within 10 minutes. The guided wizard handles OAuth authorization, and you configure Feedback Collection-specific rules through a visual no-code builder.
Can I test Feedback Collection automation with 15Five before going live?
Yes. You can run Feedback Collection workflows in test mode using sample 15Five data before activating on live records. This lets you verify every Feedback Collection rule works correctly with your 15Five setup before processing real data.
How does 15Five data stay secure during Feedback Collection automation?
All data exchanged between 15Five and DeskFerry during Feedback Collection processing is encrypted in transit and at rest. We use OAuth tokens for 15Five access, never store raw credentials, and maintain full audit logs of every Feedback Collection action.
When does the Feedback Collection agent send surveys to 15Five customers?
The agent triggers surveys at the moment of peak feedback value — post-purchase, post-resolution, post-onboarding, or at 15Five-specific lifecycle milestones. Timing is calibrated for highest response rate, not arbitrary monthly blasts.
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