Automate Government Operations with Curated + AI
Unlock Curated for your Government business. DeskFerry agents handle the busywork so your team doesn't have to.
Constituent inquiry triaged. Caseworker draft ready:
Customer
“I've been waiting 11 weeks for a response on my SSDI appeal. Can someone please tell me what the next step is?”
Agent draft · in your tone
Hi Maria — I've assigned your case to Caseworker Linda Park, who handles SSDI in District 4. She'll personally call you Wednesday to walk through next steps and contact SSA on your behalf. In the meantime, please reply with your case number so we can pull records faster.
How does Curated work for government teams?
Curated works for government teams as the engine behind a DeskFerry agent built around the workflows that actually consume your week.
- 01
Trigger fires
The agent reads context from Curated and the other systems your government operation depends on, runs the routine work in the background, and surfaces only the cases that need a human decision.
- 02
Triage every constituent inquiry in our office inbox with @Curated
AI continuously tests subject lines, send times, and content variations — scaling winners and pausing underperformers automatically.
- 03
Classify by topic
Teams typically see faster constituent service request cycle once the agent is in production.
- 04
Route to the right caseworker
Setup is no-code, every action is auditable, and the agent is scoped to the rules your government team defines — not a generic template applied to your business.
- 05
You approve
Anything under your confidence bar waits for a human.
How you tell it what to do
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Triage every constituent inquiry in our office inbox with @Curated
- 2Classify by topic
- 3Route to the right caseworker
- 4Draft a response
How it connects
Connect Curated. The agent does the rest.
Claude and ChatGPT are already running on our side. You connect Curated with one click, and government runs inside it.
Claude and ChatGPT run on our keys. Nothing for you to configure.
- CuratedConnect
Runs on your data, in your apps.
Nothing to deploy. Nothing to maintain.
Actions
What Curated + DeskFerry can do
Real Curated actions your AI agent can perform automatically — no manual work required.
Create and schedule campaigns
AI drafts email campaigns in Curated using audience data and schedules them for optimal send times.
Segment audiences dynamically
Automatically build and update audience segments in Curated based on behavioral triggers and engagement patterns.
Track campaign performance
Pull open rates, click-through rates, and conversion data from Curated and surface actionable insights.
Personalize email content
Generate personalized subject lines and body copy in Curated using recipient profile data and past engagement history.
Manage subscriber lists
Add, remove, or update subscribers in Curated based on form submissions, purchases, or lifecycle stage changes.
A/B test variations
Set up and monitor A/B test variants in Curated and automatically promote the winning version.
Sync leads to CRM
Push new marketing-qualified leads from Curated into your CRM with full attribution data and engagement scores.
Generate campaign reports
Compile cross-campaign analytics from Curated into formatted reports with trend analysis and recommendations.
Hi Maria — I've assigned your case to Caseworker Linda Park, who handles SSDI in District 4. She'll personally call you Wednesday to walk through next steps and contact SSA on your behalf. In the meantime, please reply with your case number so we can pull records faster.
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Human in the loop
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Governance
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Maria Hernandez · Dist. 49:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket Case · 2024-2841.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged Case · 2024-2841 as the matching topic.
How it works
Get started in three steps
Step 01
Connect Curated
Authorize Curated and DeskFerry syncs your lists, campaigns, and analytics data in minutes.
Step 02
Build Campaign Automation
Create AI-driven workflows triggered by Curated events — new subscribers, email opens, or campaign milestones. For government teams, this typically means routing workflows from tools like Salesforce Government Cloud alongside Curated.
Step 03
Optimize & Measure
AI continuously optimizes your Curated campaigns while tracking engagement, conversions, and ROI.
Start automating Government for Curated
7-day free trial. Works with the tools you already use.
FAQ
Frequently asked questions
What government workflows can I automate using Curated and DeskFerry?
You can automate the full range of government workflows through Curated — lead processing, data entry, document handling, customer communications, and reporting. The AI agent reads from and writes back to Curated so your government data stays centralized.
Do I need technical skills to connect Curated for my government operations?
No coding required. The no-code builder walks you through connecting Curated and configuring government-specific automation rules visually. Your government team can set up and manage Curated workflows without any developer involvement.
How quickly will my government business see results from Curated automation?
Most government businesses see measurable time savings within the first week of connecting Curated. The AI agent starts processing government tasks the moment you activate the Curated integration — no training period or warm-up required.
How does AI-powered Curated automation compare to manual government processing?
Manual government workflows involving Curated require constant context-switching, copy-pasting, and status tracking. DeskFerry eliminates this by handling government tasks in real-time as Curated events occur — running 24/7 with consistent accuracy.
How does Curated with DeskFerry help Government teams handle constituent requests scattered across phone, email, and portals?
DeskFerry uses Curated as a structured surface for the operational work behind constituent requests scattered across phone, email, and portals. Instead of your government team coordinating manually, the agent listens for the right Curated events, takes the next action, and escalates only when judgment is required — turning a recurring drain into a measurable workflow.
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