Insurance Workflows on Confection, Powered by AI
Insurance teams use DeskFerry to turn Confection into an automation engine. Connect in minutes, save hours every day.
First-notice acknowledged. Adjuster assignment confirmed:
How does Confection work for insurance teams?
Confection works for insurance teams as the engine behind a DeskFerry agent built around the workflows that actually consume your week.
- 01
Trigger fires
The agent reads context from Confection and the other systems your insurance operation depends on, runs the routine work in the background, and surfaces only the cases that need a human decision.
- 02
For every new claim
Automate repetitive tasks and free up your insurance team to focus on high-value strategic work.
- 03
Request the right documents
Teams typically see faster claims resolution once the agent is in production.
- 04
Assign to the matching adjuster
Setup is no-code, every action is auditable, and the agent is scoped to the rules your insurance team defines — not a generic template applied to your business.
- 05
You approve
Anything under your confidence bar waits for a human.
How you tell it what to do
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1For every new claim
- 2Request the right documents
- 3Assign to the matching adjuster
- 4All while updating the claim file
How it connects
Connect Confection. The agent does the rest.
Claude and ChatGPT are already running on our side. You connect Confection with one click, and insurance runs inside it.
Claude and ChatGPT run on our keys. Nothing for you to configure.
- ConfectionConnect
Runs on your data, in your apps.
Nothing to deploy. Nothing to maintain.
Actions
What Confection + DeskFerry can do
Real Confection actions your AI agent can perform automatically — no manual work required.
Create issues from alerts
Automatically open issues in Confection when monitoring systems detect errors, outages, or performance regressions.
Manage pull requests
Post review reminders, enforce labeling conventions, and auto-merge approved pull requests in Confection.
Trigger CI/CD pipelines
Kick off build and deployment pipelines in Confection when code is pushed or a pull request is merged.
Track release milestones
Update milestone progress in Confection as issues are closed and pull requests are merged toward a release.
Sync project boards
Keep issue status and priority in Confection aligned with your project management tool in real-time.
Generate changelogs
Compile merged pull requests and closed issues from Confection into formatted release notes automatically.
Assign reviewers automatically
Route new pull requests in Confection to the appropriate code reviewers based on file ownership and team rules.
Monitor repository activity
Watch for commits, branch creations, and tag events in Confection and notify the team of significant changes.
Claim CL-44821 received · adjuster Marisa Lim assigned
We received your auto claim from this morning's accident on I-90. Claim number CL-44821 has been opened and assigned to Marisa Lim (direct: 555-0192).
Personalized using LinkedIn activity from the last 30 days.
Human in the loop
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Governance
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Marco11:42 AM
Approved the draft to e.shaw@homemail.com.
- Agent11:41 AM
Drafted the email and queued it for review.
Reason: High-confidence personalization but recipient is C-level — escalating per policy.
- Agent11:40 AM
Pulled LinkedIn activity and HubSpot deal context.
- Agent11:40 AM
Triggered: For every new claim, have @Confection acknowledge receipt, request the right doc
- Agent11:38 AM
Confirmed sender domain DKIM is healthy.
How it works
Get started in three steps
Step 01
Connect Confection
Authorize Confection and DeskFerry hooks into your issues, repos, and deployment pipelines.
Step 02
Configure Dev Workflows
Define triggers for Confection events — new issues, PR merges, build failures — and the AI actions to take. For insurance teams, this typically means routing workflows from tools like AMS360 alongside Confection.
Step 03
Ship Faster with Less Toil
AI automates the tedious parts of your Confection workflow. Track issues triaged, alerts handled, and developer time saved.
Start automating Insurance for Confection
7-day free trial. Works with the tools you already use.
FAQ
Frequently asked questions
How does Confection integrate with DeskFerry for insurance businesses?
DeskFerry connects directly to Confection to automate workflows specific to insurance. Data flows in real-time between Confection and the AI agent, tasks trigger automatically based on insurance events, and your team saves hours of manual processing every week.
Can I customize which Confection events trigger insurance automations?
Yes. You define exactly which Confection events start insurance workflows — new records, status changes, form submissions, or custom triggers. Each trigger can have conditions so insurance actions only fire when your specific Confection criteria are met.
How does Confection automation scale as my insurance business grows?
The Confection integration scales automatically with your insurance operations. Whether your insurance volume doubles from seasonal demand or business expansion, the AI handles the increased Confection workload without slowdowns or additional configuration.
What happens when the AI encounters an edge case in my insurance Confection workflow?
When the AI hits a scenario outside its configured rules for your insurance workflow in Confection, it escalates to your team with full context — the Confection record, what was attempted, and why it needs review. Your insurance pipeline never stalls.
How does Confection with DeskFerry help Insurance teams handle fnol and claims triage that takes days when minutes matter?
DeskFerry uses Confection as a structured surface for the operational work behind fnol and claims triage that takes days when minutes matter. Instead of your insurance team coordinating manually, the agent listens for the right Confection events, takes the next action, and escalates only when judgment is required — turning a recurring drain into a measurable workflow.
Explore more