Pick a template → connect your tools → go live without code.
When an employee posts in a Slack IT help channel with the bug emoji, create a SolarWinds Service Desk incident with the message as description.
Slack: Bug emoji reaction added
DeskFerry: Match & assign
SolarWinds Service Desk: Create incident ticket
When an Okta user joins a department, open a SolarWinds Service Desk request to assign laptop, software, and badge access for day one.
Okta: New user joins department
DeskFerry: Decide the next action
SolarWinds Service Desk: Open provisioning request
A Datadog critical alert creates a SolarWinds Service Desk incident assigned to the on-call team with runbook link pasted in the description.
Datadog: Critical alert triggered
DeskFerry: Match & assign
SolarWinds Service Desk: Create incident with runbook link
An event occurs in SolarWinds Service Desk or a connected app that starts your automation.
The AI agent analyzes the data, makes intelligent decisions, and determines the best actions.
The agent executes actions in SolarWinds Service Desk and other tools — no manual work required.
SolarWinds Service Desk simplifies workflows, while DeskFerry empowers these tasks with AI support reps.
Escalate SolarWinds Service Desk tickets tagged 'bug' to Jira or Linear with full conversation context attached.
Alert support leadership when SolarWinds Service Desk weekly CSAT or CES dips below baseline.
Flag SolarWinds Service Desk tickets from high-LTV accounts and route to seniors with SLA countdown in Slack.
Recommend the best SolarWinds Service Desk macro for each new ticket based on content similarity to past resolutions.
Ready-to-use SolarWinds Service Desk actions you can add to your agents instantly.
Custom API calls to SolarWinds Service Desk with full control for advanced use cases.
Sign in to your DeskFerry account and navigate to integrations or create a new AI agent.
A secure pop-up will ask you to log in. This authorizes DeskFerry to access your API using API Key.
Choose "SolarWinds Service Desk" from the tool list, then select the action you want to perform.
Test your automation with sample data, then deploy it to run on schedule or by event.
The integration uses secure API Key authentication, ensuring only authorized workflows access your SolarWinds Service Desk data.
Your data stays isolated to your workspace, and you can revoke access at any time.
We never store anything we don't need to. Inputs and outputs of your tools are never stored.
A modern IT service management (ITSM) solution to eliminate barriers to employee support services. With DeskFerry, you can connect SolarWinds Service Desk to Front, Gorgias, Intercom and 1,500+ other apps using AI-powered workflows. No coding required — set up triggers, actions, and intelligent automation in minutes.
As a help desk & support tool, SolarWinds Service Desk connects with other help desk & support apps like Front, Gorgias, Intercom, ServiceNow through DeskFerry's integration platform. Build multi-step automations that combine SolarWinds Service Desk with AI-powered decision making, data transformation, and cross-app orchestration.
Curated for SolarWinds Service Desk's real category — not Pipedream's auto-tagged bucket.
Explore AI-powered workflows that work with SolarWinds Service Desk.
