AI Agent for Workflow — Built for New Relic
Automate Workflow for teams using New Relic. DeskFerry agents handle the workflow end-to-end — no code, set up in minutes.
Brightlane closed-won. Handoff fired:
Meeting notes
- • Slack: #cs-brightlane channel created · Marco assigned.
- • Notion: project workspace cloned from template.
- • Calendar: kickoff booked Tue Mar 12, 2:00 PM PT (45 min).
How does New Relic work for workflow automation?
New Relic works for workflow automation by powering a DeskFerry agent that runs the workflow end-to-end inside your existing tools — no code, no custom build.
- 01
Trigger fires
The agent connects to New Relic alongside the other apps your team already uses, watches for the triggers that matter for workflow, and takes the next step on its own while keeping a complete audit trail for review.
- 02
Relic kick off the post-sale handoff: notify CS in @Slack
Design complex automation workflows with a visual builder — no developers needed.
- 03
Create the project in @Notion
Teams typically see eliminated across connected systems once the agent is in production.
- 04
Book kickoff in @Calendar
You stay in control: every action is logged, confidence thresholds are configurable, and anything ambiguous is queued for a human instead of being silently auto-completed.
- 05
You approve
Anything under your confidence bar waits for a human.
How you tell it what to do
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Relic kick off the post-sale handoff: notify CS in @Slack
- 2Create the project in @Notion
- 3Book kickoff in @Calendar
How it connects
Connect New Relic. The agent does the rest.
Claude and ChatGPT are already running on our side. You connect New Relic with one click, and workflow automation runs inside it.
Claude and ChatGPT run on our keys. Nothing for you to configure.
- New RelicConnect
- HubSpotConnect
- SlackConnect
- NotionConnect
Runs on your data, in your apps.
Nothing to deploy. Nothing to maintain.
Actions
What New Relic + DeskFerry can do
Real New Relic actions your AI agent can perform automatically — no manual work required.
Create issues from alerts
Automatically open issues in New Relic when monitoring systems detect errors, outages, or performance regressions.
Manage pull requests
Post review reminders, enforce labeling conventions, and auto-merge approved pull requests in New Relic.
Trigger CI/CD pipelines
Kick off build and deployment pipelines in New Relic when code is pushed or a pull request is merged.
Track release milestones
Update milestone progress in New Relic as issues are closed and pull requests are merged toward a release.
Sync project boards
Keep issue status and priority in New Relic aligned with your project management tool in real-time.
Generate changelogs
Compile merged pull requests and closed issues from New Relic into formatted release notes automatically.
Assign reviewers automatically
Route new pull requests in New Relic to the appropriate code reviewers based on file ownership and team rules.
Monitor repository activity
Watch for commits, branch creations, and tag events in New Relic and notify the team of significant changes.
Slack: #cs-brightlane channel created · Marco assigned.
Fields extracted and validated; assignee notified in Slack.
Held for review — one value fell under your confidence bar.
Human in the loop
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Governance
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Agent2:47 PM
Updated Salesforce · Closed-won with the result.
- Agent2:46 PM
Applied your rule and recorded the result.
Reason: All required fields matched with high confidence.
- Agent2:45 PM
Wrote the record for Handoff · Brightlane · Closed-won $86K.
- Agent2:44 PM
Read the transcript and extracted action items.
- Agent2:30 PM
Triggered by call end event in Granola.
How it works
Get started in three steps
Step 01
Connect New Relic
Authorize New Relic and DeskFerry hooks into your issues, repos, and deployment pipelines.
Step 02
Configure Dev Workflows
Define triggers for New Relic events — new issues, PR merges, build failures — and the AI actions to take.
Step 03
Ship Faster with Less Toil
AI automates the tedious parts of your New Relic workflow. Track issues triaged, alerts handled, and developer time saved.
Start automating Workflow Automation for New Relic
7-day free trial. Works with the tools you already use.
FAQ
Frequently asked questions
What reporting does DeskFerry provide for workflow tasks processed through New Relic?
The dashboard shows workflow-specific metrics for your New Relic integration — tasks processed, average handling time, success rates, and escalation frequency. You can track how New Relic-triggered workflow workflows perform over time.
Can I customize which New Relic events trigger workflow actions?
Yes. You define exactly which New Relic events start workflow workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so workflow actions only fire when your specific criteria are met in New Relic.
Can the New Relic workflow agent also work with other tools in my stack?
Yes. The workflow agent connected to New Relic simultaneously interacts with 1,500+ other apps — CRMs, databases, email platforms, and more. A single workflow workflow can pull data from New Relic, process it, and push results to multiple destinations.
What happens when the workflow agent encounters an issue in New Relic?
When the AI hits an edge case during workflow processing in New Relic, it escalates to your team with full context — the New Relic record, what was attempted, and why it needs review. Your workflow pipeline never stalls or loses data.
What kinds of New Relic workflows can the agent automate?
Anything that follows repeatable rules — approvals, document routing, multi-system handoffs, scheduled tasks, and the New Relic-specific cross-departmental processes that today rely on email follow-ups and tribal knowledge.
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