Energy + HERE: Automation with AI
Transform how your Energy team uses HERE. DeskFerry agents automate processes, cut costs, and boost output.
1,240 customers notified. Sample message:
How does HERE work for energy teams?
HERE works for energy teams as the engine behind a DeskFerry agent built around the workflows that actually consume your week.
- 01
Trigger fires
The agent reads context from HERE and the other systems your energy operation depends on, runs the routine work in the background, and surfaces only the cases that need a human decision.
- 02
Send proactive updates to affected customers
Automate repetitive tasks and free up your energy team to focus on high-value strategic work.
- 03
Pulled from grid telemetry and ETA models
Teams typically see real-time ETR delivery to affected customers once the agent is in production.
- 04
You approve
Setup is no-code, every action is auditable, and the agent is scoped to the rules your energy team defines — not a generic template applied to your business.
How you tell it what to do
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Send proactive updates to affected customers
- 2Pulled from grid telemetry and ETA models
How it connects
Connect HERE. The agent does the rest.
Claude and ChatGPT are already running on our side. You connect HERE with one click, and energy runs inside it.
Claude and ChatGPT run on our keys. Nothing for you to configure.
- HEREConnect
Runs on your data, in your apps.
Nothing to deploy. Nothing to maintain.
Actions
What HERE + DeskFerry can do
Real HERE actions your AI agent can perform automatically — no manual work required.
Autosuggest Places
Tool to fetch possible completions for a partial search term. Use after capturing a partial query and location context to generate typeahead suggestions.
Browse Places
Tool to search for places around a given location with optional filters. Use when you need nearby points of interest filtered by categories, food types, or name.
Calculate Fleet Telematics Route
Tool to calculate a route between waypoints with vehicle profile options. Use when planning a route with toll and vehicle constraints.
Coordinates to Tile Indices
Tool to convert geographic coordinates to Web Mercator XYZ tile indices. Use when mapping a lat/lng to its containing tile at a given zoom level.
Discover Places
Tool to discover places and addresses by free-form text near a location. Use when you need to find points of interest or specific addresses from a natural-language query.
Geocode Address
Tool to convert structured address data into geographic coordinates. Use when you need precise lat/lng from a free-text or qualified address input.
Get Aerial Tile
Tool to retrieve a satellite/aerial map tile. Use when you need tile imagery for a given zoom level and coordinates.
Get Base Map Tile
Tool to retrieve a base map tile image without labels. Use after determining tile scheme, zoom level, x/y coordinates, size, and format.
Get Isolines
Tool to calculate isolines. Use when you need reachable area polygons based on time, distance, or consumption ranges.
Get Label Tile
Tool to retrieve a label overlay tile. Use when you need map labels after selecting scheme, zoom, and tile indices.
Northbrook update · power restoration ETA 4:30 PM
Estimated restoration: 4:30 PM (within ±30 min). We'll send a follow-up the moment power is back.
Personalized using LinkedIn activity from the last 30 days.
Human in the loop
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Governance
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Marco11:42 AM
Approved the draft to zone-northbrook@notify.utility.
- Agent11:41 AM
Drafted the email and queued it for review.
Reason: High-confidence personalization but recipient is C-level — escalating per policy.
- Agent11:40 AM
Pulled LinkedIn activity and HubSpot deal context.
- Agent11:40 AM
Triggered: On every reported outage, have @HERE send proactive updates to affected customer
- Agent11:38 AM
Confirmed sender domain DKIM is healthy.
How it works
Get started in three steps
Step 01
Connect HERE
Authorize HERE in your DeskFerry dashboard. The secure connection takes less than 60 seconds.
Step 02
Configure Your AI Agent
Set up triggers, actions, and conditions specific to how your team uses HERE. For energy teams, this typically means routing workflows from tools like SAP IS-U alongside HERE.
Step 03
Deploy & Monitor Results
Your AI agent goes live immediately. Track tasks automated, time saved, and accuracy metrics in real-time.
Start automating Energy for HERE
7-day free trial. Works with the tools you already use.
FAQ
Frequently asked questions
Can I modify my HERE automation rules for energy after setup?
Yes. You can adjust your energy workflow rules for HERE anytime through the no-code builder. Add new triggers, change conditions, update routing logic, or expand to additional HERE-powered energy automations — all without developer help.
Can I customize which HERE events trigger energy automations?
Yes. You define exactly which HERE events start energy workflows — new records, status changes, form submissions, or custom triggers. Each trigger can have conditions so energy actions only fire when your specific HERE criteria are met.
How does HERE integrate with DeskFerry for energy businesses?
DeskFerry connects directly to HERE to automate workflows specific to energy. Data flows in real-time between HERE and the AI agent, tasks trigger automatically based on energy events, and your team saves hours of manual processing every week.
How does HERE automation scale as my energy business grows?
The HERE integration scales automatically with your energy operations. Whether your energy volume doubles from seasonal demand or business expansion, the AI handles the increased HERE workload without slowdowns or additional configuration.
How does HERE with DeskFerry help Energy teams handle field-service scheduling tangled with weather, crews, and permits?
DeskFerry uses HERE as a structured surface for the operational work behind field-service scheduling tangled with weather, crews, and permits. Instead of your energy team coordinating manually, the agent listens for the right HERE events, takes the next action, and escalates only when judgment is required — turning a recurring drain into a measurable workflow.
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