Run Chat Support on Cobalt — AI Agent
Already on Cobalt? Add a DeskFerry agent for Chat Support and save hours every week without writing code.
84 chats handled overnight. Sample resolution:
Customer
“Hey — my Slack agent stopped firing after I rotated the workspace token yesterday. Anything I need to do on my end?”
Agent draft · in your tone
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your DeskFerry inbox; once you tap it the agent will pick up where it left off (no re-training needed).
How does Cobalt work for Chat Support automation?
Cobalt works for Chat Support automation by powering a DeskFerry agent that runs the workflow end-to-end inside your existing tools — no code, no custom build.
- 01
Trigger fires
The agent connects to Cobalt alongside the other apps your team already uses, watches for the triggers that matter for Chat Support, and takes the next step on its own while keeping a complete audit trail for review.
- 02
Answer live @Intercom chats using @Cobalt in our brand voice
AI handles common questions immediately, reducing wait times to zero for routine inquiries.
- 03
Escalate the rest with full context to @Zendesk
Teams typically see instant around the clock once the agent is in production.
- 04
You approve
You stay in control: every action is logged, confidence thresholds are configurable, and anything ambiguous is queued for a human instead of being silently auto-completed.
How you tell it what to do
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Answer live @Intercom chats using @Cobalt in our brand voice
- 2Escalate the rest with full context to @Zendesk
How it connects
Connect Cobalt. The agent does the rest.
Claude and ChatGPT are already running on our side. You connect Cobalt with one click, and chat support runs inside it.
Claude and ChatGPT run on our keys. Nothing for you to configure.
- CobaltConnect
- IntercomConnect
- ZendeskConnect
Runs on your data, in your apps.
Nothing to deploy. Nothing to maintain.
Actions
What Cobalt + DeskFerry can do
Real Cobalt actions your AI agent can perform automatically — no manual work required.
Process new orders
Capture new orders from Cobalt and trigger fulfillment workflows, inventory updates, and customer notifications.
Update inventory levels
Sync stock quantities in Cobalt across all sales channels to prevent overselling and stockouts.
Manage product listings
Create, update, or archive product listings in Cobalt based on catalog changes and pricing rules.
Handle refunds and returns
Process refund requests in Cobalt and update order status, inventory, and customer records automatically.
Segment customers by purchase history
Analyze order data in Cobalt to build customer segments for targeted marketing and loyalty programs.
Generate sales reports
Pull revenue, average order value, and product performance data from Cobalt into formatted summaries.
Sync customer data
Push customer profiles and purchase history from Cobalt to your CRM and marketing platforms.
Send order status notifications
Trigger automated shipping confirmations, delivery updates, and review requests from Cobalt order events.
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your DeskFerry inbox; once you tap it the agent will pick up where it left off (no re-training needed).
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Human in the loop
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Governance
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Lara Knight9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #9281.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #9281 as the matching topic.
How it works
Get started in three steps
Step 01
Link Your Cobalt Store
Connect Cobalt in one click. DeskFerry imports your products, orders, and customer data automatically.
Step 02
Define E-Commerce Workflows
Set up automation for orders, abandoned carts, inventory alerts, and customer communication in Cobalt.
Step 03
Grow Revenue on Autopilot
AI handles the operational work inside Cobalt while you focus on strategy. Track recovered revenue and cost savings live.
Start automating Chat Support for Cobalt
7-day free trial. Works with the tools you already use.
FAQ
Frequently asked questions
Do I need technical skills to connect Cobalt for Chat Support automation?
No coding required. The no-code builder walks you through connecting Cobalt and configuring Chat Support rules visually. Your team can set up, modify, and manage Cobalt-based Chat Support workflows without any developer involvement.
Can I customize which Cobalt events trigger Chat Support actions?
Yes. You define exactly which Cobalt events start Chat Support workflows — new records, status changes, messages, or custom triggers. Each trigger can have conditions so Chat Support actions only fire when your specific criteria are met in Cobalt.
Can the Cobalt Chat Support agent also work with other tools in my stack?
Yes. The Chat Support agent connected to Cobalt simultaneously interacts with 1,500+ other apps — CRMs, databases, email platforms, and more. A single Chat Support workflow can pull data from Cobalt, process it, and push results to multiple destinations.
What happens when the Chat Support agent encounters an issue in Cobalt?
When the AI hits an edge case during Chat Support processing in Cobalt, it escalates to your team with full context — the Cobalt record, what was attempted, and why it needs review. Your Chat Support pipeline never stalls or loses data.
What specific Chat Support tasks can the Cobalt integration automate?
The Cobalt integration automates end-to-end Chat Support — including data capture from Cobalt, validation, routing, follow-up actions, and status updates. Every Chat Support step that touches Cobalt can be handled by the AI agent.
Explore more