Chat Support on Autopilot for Asana Users
DeskFerry automates Chat Support across Asana, cutting repetitive work so your team can focus on higher-value tasks.
84 chats handled overnight. Sample resolution:
Customer
“Hey — my Slack agent stopped firing after I rotated the workspace token yesterday. Anything I need to do on my end?”
Agent draft · in your tone
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your DeskFerry inbox; once you tap it the agent will pick up where it left off (no re-training needed).
How does Asana work for Chat Support automation?
Asana works for Chat Support automation by powering a DeskFerry agent that runs the workflow end-to-end inside your existing tools — no code, no custom build.
- 01
Trigger fires
The agent connects to Asana alongside the other apps your team already uses, watches for the triggers that matter for Chat Support, and takes the next step on its own while keeping a complete audit trail for review.
- 02
Answer live @Intercom chats using @Asana in our brand voice
AI handles common questions immediately, reducing wait times to zero for routine inquiries.
- 03
Escalate the rest with full context to @Zendesk
Teams typically see instant around the clock once the agent is in production.
- 04
You approve
You stay in control: every action is logged, confidence thresholds are configurable, and anything ambiguous is queued for a human instead of being silently auto-completed.
How you tell it what to do
Built in plain English.
You write the rule the way you'd describe it to a teammate. The agent reads the rule, breaks it into the actions it'll take, and confirms the apps it'll touch — before it does anything.
- 1Answer live @Intercom chats using @Asana in our brand voice
- 2Escalate the rest with full context to @Zendesk
How it connects
Connect Asana. The agent does the rest.
Claude and ChatGPT are already running on our side. You connect Asana with one click, and chat support runs inside it.
Claude and ChatGPT run on our keys. Nothing for you to configure.
- AsanaConnect
- IntercomConnect
- ZendeskConnect
Runs on your data, in your apps.
Nothing to deploy. Nothing to maintain.
Actions
What Asana + DeskFerry can do
Real Asana actions your AI agent can perform automatically — no manual work required.
Add Followers to Task
Tool to add followers to a task in asana. use this tool when you need to add one or more users as followers to a specific task. this will notify them of updates to the task.
Add Supporting Relationship to Goal
Tool to add a supporting goal relationship to a goal. use when you want to link a project, task, portfolio, or another goal as a supporting resource to a specific goal in asana.
Add task to section
Adds an existing task to a section, optionally positioning it before or after another task in that section; if no position is specified, the task is added to the end.
Create Allocation
Creates a new allocation. use when you need to schedule or assign a specific amount of a user's time per week to a task or project within a defined period.
Create a project
Creates a new asana project, requiring either a `workspace` or `team` gid for association, and returns the full project details.
Create a tag in a workspace
Creates a new tag, with properties like name and color defined in the request body, within a specific asana workspace (using `workspace gid`); this tag helps categorize tasks, is confined to the workspace, and is not automatically applied to tasks.
Create task in asana with specific details
Creates a new asana task; requires 'workspace', 'parent', or 'projects' for association, and 'followers', 'projects', 'tags' are set only at creation.
Create Attachment for Task
Tool to upload an attachment to a task. use when you need to attach a file to a specific task in asana.
Create Custom Field
Tool to create a new custom field in a workspace. use when you need to define a new field for tracking specific information within asana tasks.
Create Enum Option for Custom Field
Tool to create a new enum option for a custom field in asana. use this when you need to add a new selectable option to an existing custom field.
Hi Lara — totally normal, the new token needs a quick re-auth. I've sent a one-click reconnect link to your DeskFerry inbox; once you tap it the agent will pick up where it left off (no re-training needed).
Customer reports a duplicate charge; refund queued, awaiting confirmation.
Customer asking what's included on the Growth plan vs. Pro.
Human in the loop
Approve before it sends.
Every draft lands in a review queue. You approve, edit, or reject — the agent never acts on its own unless you explicitly turn that on for a workflow you trust.
Governance
Every action, with the reasoning attached.
Each step the agent takes is logged with what it did, why it did it, and which app it touched. Audit-ready, so security and compliance can sign off without backfilling.
- Lara Knight9:14 AM
Customer marked the resolution as helpful.
- Agent9:12 AM
Sent reply on ticket #9281.
Reason: Confidence above auto-send threshold; voice match passed; SLA at-risk.
- Agent9:11 AM
Drafted reply in your team's voice.
- Agent9:10 AM
Pulled customer plan, prior tickets, and account context.
- Agent9:09 AM
Triaged #9281 as the matching topic.
How it works
Get started in three steps
Step 01
Connect Asana
Link Asana to DeskFerry in one click. Your tasks, projects, and documents sync automatically.
Step 02
Set Up Workspace Automation
Define triggers in Asana — new tasks, status changes, due dates — and the AI actions that follow.
Step 03
Work Smarter, Not Harder
Your AI agent keeps Asana organized while you focus on execution. Track productivity gains on your dashboard.
Start automating Chat Support for Asana
7-day free trial. Works with the tools you already use.
FAQ
Frequently asked questions
How does DeskFerry automate Chat Support directly inside Asana?
DeskFerry connects natively with Asana to handle the full Chat Support workflow. The AI agent monitors Asana events, processes Chat Support tasks automatically, and writes results back to Asana — no copy-pasting or tab-switching required.
How does Chat Support automation scale with increased Asana volume?
The Chat Support agent scales automatically as your Asana activity grows. Whether you process 10 or 10,000 Chat Support tasks per day from Asana, the AI handles the volume without slowdowns or additional configuration.
Can the Asana Chat Support agent also work with other tools in my stack?
Yes. The Chat Support agent connected to Asana simultaneously interacts with 1,500+ other apps — CRMs, databases, email platforms, and more. A single Chat Support workflow can pull data from Asana, process it, and push results to multiple destinations.
Can I test Chat Support automation with Asana before going live?
Yes. You can run Chat Support workflows in test mode using sample Asana data before activating on live records. This lets you verify every Chat Support rule works correctly with your Asana setup before processing real data.
Can I run multiple Chat Support workflows with different Asana triggers?
Yes. You can create parallel Chat Support workflows that respond to different Asana events or conditions. For example, one Chat Support flow for new Asana records and another for updated ones — each with independent rules and actions.
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